Terms of service
Brand: Cottx
Tagline: Better Comfort. Better Quality. Better Sleep
Email: cottxofficial@gmail.com
Phone: +92 311 9894833
Address: Shop No 54-55, Arham Block, Mian Imtiaz Karim Cloth Market, Factory Area, Faisalabad
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1. Overview
By accessing our website or purchasing from Cottx, you agree to these Terms of Service.
These terms apply to all users including browsers, customers, and merchants.
If you do not agree with these terms, please do not use our website.
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2. Online Store Terms
By using our website, you confirm that:
- You are at least 18 years old or using the site under parental supervision
- You will not use our products for illegal or unauthorized purposes
- You will not attempt to harm or misuse the website
Violation of these terms may result in cancellation of your order or account.
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3. Product Information & Accuracy
We strive to ensure:
- Product images and descriptions are accurate
- Prices are clearly displayed
- Sizes and colors are properly mentioned
However:
- Slight color differences may occur due to lighting and screen settings.
- Minor measurement differences may occur.
These differences are not considered defects.
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4. Pricing & Payment
All prices are listed in PKR (Pakistani Rupees).
Cottx reserves the right to:
- Change prices at any time
- Correct pricing errors
- Cancel orders due to incorrect pricing
Available payment methods:
- Cash on Delivery (COD)
- Bank Transfer
- Online Payment (if available)
Orders may be cancelled if payment is declined.
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5. Order Acceptance & Cancellation
We reserve the right to refuse or cancel orders if:
- Product is out of stock
- Incorrect pricing or description
- Suspicious or fraudulent activity
- Incomplete customer information
Orders can only be cancelled before dispatch.
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## 6. Shipping & Delivery
Estimated delivery time:
- 2–5 working days (major cities)
- 3–7 working days (remote areas)
Delivery delays may occur due to:
- Weather
- Courier issues
- Public holidays
Cottx is not responsible for courier delays beyond our control.
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7. Returns & Refunds
Our Return & Refund Policy applies to all purchases.
By placing an order, you agree to that policy.
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8. Intellectual Property
All content on this website is property of Cottx, including:
- Logo
- Images
- Text
- Product designs
Unauthorized use or copying is strictly prohibited.
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9. Limitation of Liability
Cottx is not liable for:
- Indirect or incidental damages
- Delays caused by courier partners
- Misuse of products by customers
Our liability is limited to the value of the purchased product.
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10. User Comments & Feedback
If you submit reviews, suggestions, or feedback:
- You grant Cottx the right to use them for marketing
- We may edit or remove inappropriate content
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11. Prohibited Uses
You may not use our website:
- For illegal activities
- To spread malware or spam
- To attempt hacking or data theft
Violation may result in legal action.
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12. Changes to Terms
We may update these Terms anytime.
Continued use of the website means you accept the updated terms.
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13. Contact Information
For any questions regarding these Terms:
📧 cottxofficial@gmail.com
📱 +92 311 9894833
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Cottx — Better Comfort. Better Quality. Better Sleep