Cottx Return & Refund Policy
Better Comfort. Better Quality. Better Sleep
Address: Shop No 54-55, Arham Block, Mian Imtiaz Karim Cloth Market, Factory Area, Faisalabad
Phone: +92 311 9894833
Email: cottxofficial@gmail.com
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Our Promise
At Cottx, customer satisfaction is our priority. We offer a 14-Day Money Back Guarantee so you can shop with confidence.
However, to keep prices affordable and maintain product hygiene, certain conditions apply.
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14-Day Return Window
You may request a return or exchange within 14 days of delivery if the product meets the conditions below.
To initiate a request, contact us via WhatsApp or email with your Order Number + reason.
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Eligible Reasons for Return / Exchange
We accept returns or exchanges ONLY if:
1. You received the wrong item
2. You received the wrong size
3. The item arrived damaged or defective
4. You are not satisfied with the quality (Money Back Guarantee)
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Return Conditions (Very Important)
To qualify for return/refund:
• Product must be unused, unwashed, and unworn
• Product must be in original packaging
• All items must include:
• Invoice
• Tags
• Original packaging (zipper bag / pouch)
• Product must be free from stains, perfume, or washing marks
• Request must be submitted within 14 days
If these conditions are not met, the return will be rejected.
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Hygiene Policy (Non-Returnable Items)
For hygiene and safety reasons, the following items cannot be returned or exchanged unless defective:
• Pillows
• Mattress Protectors
• Duvet Fillers / Comforter Fillings
• Used or washed bedding items
Please choose these items carefully.
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Shipping Responsibility Clarification
• If the return/exchange is due to Cottx’s mistake (wrong item, wrong size sent by us, or damaged/defective product), return & replacement shipping will be completely FREE.
• If the customer wants to return the product for personal reasons (change of mind / not liking the product / customer requested size change):
• Customer will pay return shipping charges
• Original delivery charges are non-refundable
• 10% handling & packaging fee will also apply
This policy helps us keep prices affordable while still offering a fair Money Back Guarantee.
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Return Shipping Policy (Loss Protection)
• Customers must ship the parcel back safely using a courier service
• Cottx is not responsible for lost return parcels sent without tracking
• Refund will be processed only after receiving the returned parcel
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Refund Policy (Money Back Guarantee)
Once we receive the returned parcel:
1. Our team will inspect the product (1-3 working days)
2. If approved, refund will be issued via:
• Bank transfer
• JazzCash / Easypaisa
Refund processing time: 5-7 working days
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Partial Refund Situations
A partial refund may be issued if:
• Packaging is damaged or missing
• Tags are removed
• Minor signs of use are found
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Exchange Policy
We offer FREE replacement shipping if:
• Wrong item delivered
• Damaged/defective item delivered
Exchange processing time: 5-7 working days
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Damaged Parcel Policy (Very Important)
If parcel is damaged on arrival:
• Report within 24 hours
• Share parcel + product photos
Claims after 24 hours may not be accepted.
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Order Cancellation
Orders can be cancelled before dispatch only.
Once shipped, cancellation is not possible.
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How To Start a Return
Contact us with:
• Order Number
• Reason for return
• Product pictures (if damaged)
📧 cottxofficial@gmail.com
📱 +92 311 9894833
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Cottx — Better Comfort. Better Quality. Better Sleep