Shipping policy
Brand: Cottx
Tagline: Better Comfort. Better Quality. Better Sleep
📧 cottxofficial@gmail.com | 📱 +92 311 9894833
📍 Shop No 54-55, Arham Block, Mian Imtiaz Karim Cloth Market, Factory Area, Faisalabad
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1. Shipping Coverage
We deliver all over Pakistan through trusted courier partners.
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2. Order Processing Time
All orders are processed within 1–2 working days after confirmation.
Orders placed on Sundays or public holidays are processed on the next working day.
Before dispatch, every order goes through:
- Quality check
- Proper folding & packaging
- Invoice verification
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3. Delivery Time
Estimated delivery after dispatch:
- Major Cities: 2–4 working days
- Other Cities: 3–6 working days
- Remote Areas: 4–8 working days
Delivery times may vary during:
- Sale events
- Weather conditions
- Courier delays
- Public holidays
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4. Shipping Charges
- Standard Delivery Charges will be shown at checkout.
- Free Delivery may be offered during promotions or sales.
Shipping charges are non-refundable once the order is dispatched.
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5. Cash on Delivery (COD)
We offer Cash on Delivery nationwide.
Important COD guidelines:
- Please ensure availability on call from courier.
- Courier may attempt delivery 2–3 times only.
- Repeated failed deliveries may result in future COD restrictions.
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6. Order Tracking
Once your order is shipped, you will receive:
- WhatsApp / SMS dispatch confirmation
- Tracking details (if available)
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7. Incorrect Address / Unreachable Customer
Customers must provide complete and accurate address details.
If delivery fails due to:
- Wrong address
- Phone not reachable
- Customer refusal
The order will be returned to Cottx and re-shipping charges will apply for re-dispatch.
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8. Damaged Parcel on Delivery
If parcel appears damaged:
- Ask courier to note the issue
- Contact us within 24 hours
- Share parcel & product photos
Late claims may not be accepted.
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9. Multiple Items / Split Shipments
In rare cases, your order may arrive in separate parcels due to stock availability.
No extra shipping cost will be charged.
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10. Delivery Delays Disclaimer
Cottx is not responsible for delays caused by:
- Courier service issues
- Weather conditions
- Political or public disruptions
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## 11. Need Help?
For shipping queries contact:
📧 cottxofficial@gmail.com
📱 +92 311 9894833
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Cottx — Better Comfort. Better Quality. Better Sleep