Refund policy

Cottx Return & Refund Policy

Better Comfort. Better Quality. Better Sleep

Address: Shop No 54-55, Arham Block, Mian Imtiaz Karim Cloth Market, Factory Area, Faisalabad

Phone: +92 311 9894833

Email: cottxofficial@gmail.com

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Our Promise

At Cottx, customer satisfaction is our priority. We offer a 14-Day Money Back Guarantee so you can shop with confidence.

However, to keep prices affordable and maintain product hygiene, certain conditions apply.

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14-Day Return Window

You may request a return or exchange within 14 days of delivery if the product meets the conditions below.

To initiate a request, contact us via WhatsApp or email with your Order Number + reason.

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Eligible Reasons for Return / Exchange

We accept returns or exchanges ONLY if:

1. You received the wrong item

2. You received the wrong size

3. The item arrived damaged or defective

4. You are not satisfied with the quality (Money Back Guarantee)

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Return Conditions (Very Important)

To qualify for return/refund:

• Product must be unused, unwashed, and unworn

• Product must be in original packaging

• All items must include:

• Invoice

• Tags

• Original packaging (zipper bag / pouch)

• Product must be free from stains, perfume, or washing marks

• Request must be submitted within 14 days

If these conditions are not met, the return will be rejected.

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Hygiene Policy (Non-Returnable Items)

For hygiene and safety reasons, the following items cannot be returned or exchanged unless defective:

• Pillows

• Mattress Protectors

• Duvet Fillers / Comforter Fillings

• Used or washed bedding items

Please choose these items carefully.

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Shipping Responsibility Clarification

• If the return/exchange is due to Cottx’s mistake (wrong item, wrong size sent by us, or damaged/defective product), return & replacement shipping will be completely FREE.

• If the customer wants to return the product for personal reasons (change of mind / not liking the product / customer requested size change):

• Customer will pay return shipping charges

• Original delivery charges are non-refundable

• 10% handling & packaging fee will also apply

This policy helps us keep prices affordable while still offering a fair Money Back Guarantee.

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Return Shipping Policy (Loss Protection)

• Customers must ship the parcel back safely using a courier service

• Cottx is not responsible for lost return parcels sent without tracking

• Refund will be processed only after receiving the returned parcel

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Refund Policy (Money Back Guarantee)

Once we receive the returned parcel:

1. Our team will inspect the product (1-3 working days)

2. If approved, refund will be issued via:

• Bank transfer

• JazzCash / Easypaisa

Refund processing time: 5-7 working days

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Partial Refund Situations

A partial refund may be issued if:

• Packaging is damaged or missing

• Tags are removed

• Minor signs of use are found

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Exchange Policy

We offer FREE replacement shipping if:

• Wrong item delivered

• Damaged/defective item delivered

Exchange processing time: 5-7 working days

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Damaged Parcel Policy (Very Important)

If parcel is damaged on arrival:

• Report within 24 hours

• Share parcel + product photos

Claims after 24 hours may not be accepted.

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Order Cancellation

Orders can be cancelled before dispatch only.

Once shipped, cancellation is not possible.

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How To Start a Return

• Order Number

• Reason for return

• Product pictures (if damaged)

📧 cottxofficial@gmail.com

📱 +92 311 9894833

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Cottx — Better Comfort. Better Quality. Better Sleep